Question 1

What is Yomi?

Accepted Answer

Yomi is the platform for discovering local restaurants, placing orders, and following order updates in one place. Depending on the merchant, you may see delivery, pickup, table, or kiosk flows.

Question 2

How does an order work?

Accepted Answer

You choose a restaurant, review the menu, customize your items, and confirm the available payment method. Once the restaurant accepts the order, the status updates and you can follow it from the web.

Question 3

How do I know whether a restaurant or municipality is open?

Accepted Answer

Availability depends on the configured schedule. If the restaurant or municipality is outside its allowed hours, you should not be able to complete the order until it opens again.

Question 4

Can I change or cancel an order?

Accepted Answer

If the order has not progressed yet, contact us as soon as possible. Once an order is accepted or already in preparation, changes and cancellations depend on the real order state and the work already started by the restaurant.

Question 5

What if my order is late, wrong, or incomplete?

Accepted Answer

Contact support with your order number and explain the issue clearly. Add photos if you can. That lets us review the problem with the restaurant or courier faster.

Question 6

Which payment methods does Yomi support?

Accepted Answer

That depends on the restaurant and the area. Yomi can show card, Bizum, or cash when the merchant allows them. The web only shows the methods that are actually available for that order.

Question 7

Where do support hours come from?

Accepted Answer

The schedule shown on this page is loaded from the database using the active municipality's delivery zone with type MUNICIPALITY. That keeps the FAQ aligned with the live operating schedule instead of hardcoded text.

Help & FAQ

Support schedule

Direct contact

Frequently asked questions